Adoption of the Terms and Conditions
Please read our Casino Rules and Terms carefully. These Terms will help prevent any misunderstandings between the parties involved with Rich Palms Casino and the Customer. You agree to be bound by these Rules and our Privacy Policy as soon as you visit our website, use any service, or click to accept the Terms and Conditions under the available option.
By creating an account on our website and playing available online games, you acknowledge that you have read the entire version of the present Casino Terms and Conditions and are prepared to abide by them for as long as you use the services we provide.
If necessary, the Casino has the right to change the Rules and Conditions without notifying the Customer. In order to stay informed about the current Rules of our website and their changes, the Customer is advised to check this page on a regular basis.
The Casino is not responsible for any incomplete or complete publication of these Terms of Use on third-party websites. The same applies to any incomplete or incorrect copies of these Terms and Conditions. Please read the entire official version of the Rich Palms Casino Terms and Conditions before using any of our services.
Obligations and Restrictions of the Parties
All services provided on our website are intended for entertainment purposes. By creating an account at the Casino, the Customer agrees that gambling with real money may not be regarded as a source of income. The Customer also confirms the fact that playing at Rich Palms Casino is done for his/her own reasons and may result in a loss of money.
Individuals over 18 years of age may register an account, play and place bets at our Casino. If the conditions are not met, the membership of Customers may be terminated.
The user may have only one valid account. If the Casino determines that the Customer has more than one gaming account, it reserves the right to block all accounts.
When registering an Account, the Customer must provide valid and correct personal information. This will help us to clarify the Client’s physical identity, which is a necessary condition for the subsequent withdrawal of funds. In case of providing false information, the Casino may block the account.
When providing the e-mail address during the registration process, the Player agrees to receive promotional and other materials from the Casino.
Before using our website to play games, the Client should check whether online entertainment is legal in his country and make sure that no rule is violated.
Only the Player is personally responsible for maintaining the confidentiality of his credentials, including the password. If you find that your account is subject to any suspicious activity, contact our customer service immediately.
Playing at the Casino involves a possible risk of loss of funds. The Client accepts only voluntary participation and Rich Palms Casino is not responsible for any material losses of the Player while using the platform.
In the event of any failure on the Clients’ side, including weak Internet connection, device malfunction, software failure and others, the Casino is not liable for this.
Employees, their family members and business partners of the Company are not allowed to use any of the services of our website.
Fair play
RichPalms Casino conducts only fair play using a reliable and certified random number generator. The system has been thoroughly tested, so it guarantees consistent random results.
Safety of Players
The Casino uses current methods to keep the Player’s personal information safe and secure from third parties or accidental loss. Among such methods are modern 256-bit SSL data encryption, proven security protocols, and the latest software. The Casino complies with all regulations regarding the confidentiality of the Client’s personal data.
The username and password of the account are confidential information. The Customer is solely responsible for the security of personal information. In case a Player can not login to his account due to the loss of the password, the Company is not obliged to keep the registration data, including the password.
The customers of the Casino are not allowed to disclose their account data to third parties.
Payment Terms and Conditions
The Casino provides the following currencies for cash transactions: AUD and USD. The customer has the right to select the currency of the account at the time of registration.
When making deposits and withdrawals, the Casino will not charge any additional commission to the Client. However, the payment system may take a percentage of the amount when processing a deposit or withdrawal.
The Client may use electronic wallets, bank and debit cards, as well as alternative methods for deposit and withdrawal that are registered under his name. It is forbidden to use cards and other methods of deposit belonging to other persons.
In order to ensure safety, the Company conducts a procedure of identity verification. For its implementation, we have the right to request photos of documents, which confirm the personal data of the Client, specified during registration, at any time. Verification of identity is necessary to withdraw funds from the account. If any of the documents are lost, the Casino may refuse to pay the winning funds.
All deposits made on our website are irrevocable. Understanding this, you agree not to make any refunds, otherwise, all your winnings will be forfeited.
Deposits made by any available method on our website must be wagered at least once before a Player can request a withdrawal. To withdraw funds, the Player can choose his preferred payout option. Withdrawal methods may vary depending on your country of residence and its laws.
For a successful withdrawal transaction, the Casino may request the following documents:
- A copy of a valid ID with your photo, including your passport and driver’s license. A copy will only be accepted if it includes complete information, is not cropped, and is of high photo quality.
- A copy of a utility bill no older than two months. It must include the Client’s full name, date issued, and full address. A copy will only be accepted if it is uncut and of high image quality.
- A copy of used debit or bank cards. It must contain the cardholder’s full name, the first 6 and last 4 digits of the card number, and the expiration date. A copy will only be accepted if it is uncut and of high image quality.
Processing and approval of client documents can take three to four business days.
The Casino withdrawal limit is 500 USD or 500 AUD per day; 2000 USD or 2000 AUD per week. The platform has the right, if necessary, to split some payments into several parts and send them within a specified period.
Bonus Terms
The following Terms and Conditions apply to all current promotions and bonuses at RichPalms Casino.
In order to receive one of the available Casino bonuses, the Client must request it in the “Cashier” section of our website or send a request to support.
The player is entitled to receive only one deposit bonus at a time. The bonus may be requested once for a customer, account, email address, or IP address.
Each bonus has wagering requirements that must be met in order to successfully withdraw. They are spelled out in the Terms and Conditions of each bonus. The promotion is complete only if the Player meets all wagering requirements and requests a withdrawal.
The list of games that are available for bonus play includes:
- Slots games: slot machines, video slots, table games, keno, bingo, scratch cards.
- Card games: table games, video poker, video poker for multiple hands, three card poker, blackjack, scratch cards, keno, and bingo.
- Roulette games: European Roulette, French Roulette, American Roulette, and Multiplayer Roulette.
Wagering bonuses for each type of game are calculated as follows:
- Games included in the Slots promotion – $1 wagering adds $1 to the wagering requirement.
- Games included in the Carcass promotions – $1 wager adds $0.20 to the wagering requirement.
- Games included in roulette promotions – $1 wager adds $0.10 to the wagering requirement.
No Deposit Welcome Bonus
A player is allowed to get a no deposit welcome bonus once. The promotion applies only to new members of the casino.
To withdraw the bonus funds, you must meet the wagering requirements attached to the no deposit welcome bonus. For slot machines, card games and roulette wagering is 50x, 50x, and 60x respectively.
Withdrawal of bonus funds may be available after all wagering requirements are met. Maximum withdrawal of no deposit bonuses of $39 and fewer amounts to $50. The maximum withdrawal for bonuses of $40 and above amounts to $100.
Welcome Match Bonuses
A Match Welcome Bonus is given on your first three deposits after you sign up for an account at the Casino.
The wagering requirements for bonuses are 30x, 35x, and 60x for slot machines, card games, and roulette respectively.
The maximum withdrawal of the Welcome Match Bonus is 20x the amount of the deposit.
Cashback bonuses
Cashback bonuses take the form of free spins or free chips.
Cashback bonus requires at least one successful deposit. The player’s game balance must be at least $1.
The wagering requirements associated with the free chips are 40x, 45x, and 60x on slot machines, card games, and roulette respectively.
The player receives a certain number of free spins on a particular game. The number of games, coin prices, and bet size is fixed. Wagering of any winnings from free spins is 40x.
The maximum withdrawal of free chips and free spins is calculated as 6x the bonus amount.
Terms and Conditions of Participation
The Casino reserves the right to block the Client’s account for non-compliance with the Terms and Conditions at any time. In such a case, the balance of the Client’s account will be credited to him. The Casino has the right, in its sole discretion, not to pay any winnings or confiscate the balance of the account in cases where:
- The Player has more than one valid gaming account;
- The Client with the account is under the age of 18 years old;
- The Player has provided personal data, which is incorrect or deliberately falsified. Such personal data includes the following: registration information; bank account information, the name on the account doesn’t match the name on the debit or credit card provided by the Client;
- Player account information is not used for personal entertainment purposes or used by a third party;
- The Player has been found to be using any game automation tools, including “bots” and other simulation systems.
- The Client has been caught cheating or behaving suspiciously at another online gambling establishment.
The Company reserves the right to limit the Player’s gaming privileges or deny membership to a potential Client for the reasons mentioned above.
Agreement and Warranty
By making a deposit or using any of our available services you warrant to the Casino as follows:
- You represent and warrant to us that you have read all Rich Palms Casino Terms and Conditions and have sufficient information to make an informed decision about your use of our website services.
- You represent and warrant that you accept all the terms of the casino and agree to abide by them.
- You understand and agree to use our website for entertainment purposes at your own risk. You also agree that it is possible to lose your money.
- By playing any online entertainment at our Casino, you confirm to be familiar with its rules, and you acknowledge that the rules are freely accessible when using the “Help” feature.
The above Terms and Conditions for participation in the Casino’s services, as well as additional documents that the Company may publish at a later date, constitute the entire agreement between the Player and the Casino.
